Access problem? No problem! All you have to do is add ‘delivery instructions’ when you set up your account or place an order. All we need to know is how to get to the property, into the property and locating the fill point. We’ll pass this onto the dealer! (there’s a slight possibility this might not be read before the delivery). If you need to be at home just get in touch with us and we’ll get back to you as soon as we can! Click here for the customer care team.