General

ABOUT HEATING OIL

• What type of oil do I need?

ORDERING

• Is there a minimum order?
• How much oil should I order?
• Why can't I order less than 100 gallons?
• Can you just "Fill up" the tank?
• How do I place an order?
• What delivery options are available?

See all 9 articles

PRICES

• Why do prices fluctuate often?
• The price you have quoted me is not the cheapest I can find. Why is this?

DELIVERY

• The dealer did not deliver the full amount ordered?
• I need a delivery earlier than the time stated on the order confirmation. What can I do?
• Can I ask the driver to "fill up my tank" on arrival at my property?
• Do I need to be at home when you deliver?
• How will the dealer inspect the tank?
• Who is responsible for the delivery?

See all 11 articles

LOCATION AND ACCESS

• Can you deliver to a unsafe tank?
• I have access problems and need to be at my property for the delivery; who should I contact?

PAYMENT

• What if my debit/credit card payment is incorrect?
• When do you actually charge my credit/debit card?
• Are my debit or credit card details secure?
• How do I pay for my oil?

REFUNDS AND CANCELLATIONS

• Where will my refund go?
• I have not received a refund for the under-delivery?
• I've cancelled my order so why is my payment still shown on my payment card account?
• I would like to cancel an order which is same day delivery or an emergency delivery?
• I would like to cancel my order. How do I do this?
• Will I pay more per gallon if the tank will not take the full order?

See all 8 articles

REGISTRATION, ACCOUNT AND LOGGING IN

• How can I update my contact preferences?
• How do I change my password?
• I have a new email address - How do I update my account?
• I can't log in?
• Do I have to pay to use BoilerJuice?
• Are my personal details secure?

See all 7 articles

CONTACTING US

• How can I contact you?
• Who should I contact about my order?