AUTOMATIC
ABOUT HEATING OIL
ORDERING
- Is there a minimum order?
- How much oil should I order?
- Why can't I order less than 100 gallons?
- Can you just "Fill up" the tank?
- How do I place an order?
- What delivery options are available?
PRICES
DELIVERY
- The dealer did not deliver the full amount ordered?
- I need a delivery earlier than the time stated on the order confirmation. What can I do?
- Can I ask the driver to "fill up my tank" on arrival at my property?
- Do I need to be at home when you deliver?
- How will the dealer inspect the tank?
- Who is responsible for the delivery?
LOCATION AND ACCESS
PAYMENT
REFUNDS AND CANCELLATIONS
- Where will my refund go?
- I have not received a refund for the under-delivery?
- I've cancelled my order so why is my payment still shown on my payment card account?
- I would like to cancel an order which is same day delivery or an emergency delivery?
- I would like to cancel my order. How do I do this?
- Will I pay more per gallon if the tank will not take the full order?
REGISTRATION, ACCOUNT AND LOGGING IN
- How can I update my contact preferences?
- How do I change my password?
- I have a new email address - How do I update my account?
- I can't log in?
- Do I have to pay to use BoilerJuice?
- Are my personal details secure?