Customer Service

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Activity overview

Latest activity by Customer Service
  • Customer Service created an article,

    I have not received my order confirmation?

    Weird! It’s usually sent to the email address you entered when you set up your account. No worries though! That’s what we’re here for. If you could check your ‘My Details’ section and confirm your ...

  • Customer Service created an article,

    How can I contact you?

    We’re always on hand to help. It really is 24/7. All you have to do is get in touch by emailing us here 24/7. You can also Live Chat with us (we promise it’s a real person) or simply call our custo...

  • Customer Service created an article,

    Who should I contact about my order?

    The order confirmation sent to you when the order is placed has all the information about your order (pretty exciting). Although if you do need any help, we’re a jolly bunch and we’d love to help. ...

  • Customer Service created an article,

    How can I update my contact preferences?

    Tired of our emails? Maybe you want more? You can easily update your preferences if you would like to receive email, mail, or other communications in “My Account”. When you click on the “Preference...

  • Customer Service created an article,

    How do I change my password?

    Log in to your account and click “Login Details”. Enter your new password and click the “Update” button. Your password has now been updated. Simple, huh?

  • Customer Service created an article,

    I have a new email address - How do I update my account?

    Click on the "My Account" link in the BoilerJuice main menu. If you are prompted to log in, enter your username and password and click the "Login Details" button. Once logged in you can edit your a...

  • Customer Service created an article,

    I can't log in?

    What? You can’t log in? Details are pretty case sensitive. We know, annoying huh. Simply check the username and passwords are typed in correctly. Oh and the cookies (not the edibles sadly). If you ...

  • Customer Service created an article,

    Do I have to pay to use BoilerJuice?

    Our service is (drum roll) free! - you only pay for the oil you order. Why pay extra?

  • Customer Service created an article,

    Are my personal details secure?

    Absolutely! Hands down this is one of the most important things to us. We want it to be as secure as the Pentagon (if not more). That’s why we’ve got state of the art encryption technology to keep ...

  • Customer Service created an article,

    Do I need to register to get a quote?

    We don’t spam, and if you don’t want to register to see what our latest price is, you don’t have to! While it helps, and if we have your email address we can send you some promotional offers when t...